Author: Robb Wilson

Charles Reeves smiling

Loyalty Starts with Delivering What You Promise

Is loyalty dead? Customer loyalty, employee loyalty, whatever kind. You’ve seen the studies that show that the greatest predictor of loyalty is when a customer has a problem with the supplier and the supplier resolves it well. The same goes for employee relationships. Why is that? Because trust is built. And when you find someone […]

Continue Reading
Wood Deck Yellowood - Wilson Lumber Supply

In Defense of the Wood Deck

Often we only talk about composite decking. And with good reason, there’s a lot of cool stuff out there. Just a few years ago, if you were going to build a deck, it was just a question of whether you were going to step up to Redwood which was a lot more expensive but lasted […]

Continue Reading