Customer Spotlight: Westmark Construction
If you’re looking for an experienced custom builder to build your dream home, look no farther than Steve West and Westmark Construction. Steve is one of Wilson Lumber’s longest-running customers, […]
Category: Customer Service
Have you ever heard of El Portrerillo, Guatemala?
Have you ever heard of El Portrerillo, Guatemala? Of course you haven’t, and here’s how I know: I googled El Portrerillo, Guatemala, and you know what came up? Nothing. It’s […]
Loyalty Starts with Delivering What You Promise
Is loyalty dead? Customer loyalty, employee loyalty, whatever kind. You’ve seen the studies that show that the greatest predictor of loyalty is when a customer has a problem with the […]
Why Robb Wilson Ends His Emails with ‘Peace and Grace’
“It says Wilson on the door,” Robb Wilson says of Wilson Lumber, the 2018 ProSales Dealer of the Year. “But it belongs to Christ.” Publicly keeping the faith is one […]
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